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Acceptable use policy

Effective date: July 10th 2026

1. Scope and Applicability

Zerve provides an AI software platform including support for multi-step agent workflows. Access to the platform is provided through three service models: “SaaS”, “Self-Hosted”, and “Air-Gapped”, as further described in the applicable Terms of Service (SaaS only) or a bespoke Master Services Agreement between Customer and Zerve (collectively, the "Services"). The Services encompass powerful technologies , which can be used in a variety of areas as determined by our customers and users. Some of the potential use cases - and AI technology as such - may pose a risk of harm. It is therefore required to establish certain binding rules to ensure Zerve's technologies are used only for lawful and legitimate purposes, in compliance with all legal requirements, and in a way that our products and services continue to operate smoothly and securely and in alignment with the objectives of safety and benevolence for mankind and the world. This includes protecting the quality, security, and integrity of the Services against misuse or abuse.

This Acceptable Use Policy (“AUP”) applies to all customers and all users of the Services. Your access is governed by this AUP regardless of whether you are a customer yourself (based on a contractual relationship via a Master Services Agreement, online Terms of Service, or a Marketplace subscription) or whether your use of the Services is based on on authorization by a customer that holds a contractual relationship with Zerve. In the latter case, customers are obliged to impose the obligation to abide by this AUP on any user that accesses the Services through credentials associated with that customer. Further, by accessing the Services, you agree vis-à-vis Zerve to comply with this AUP. Any violation constitutes a material breach of the corresponding contractual relationship(s).

2. Prohibited Content and Conduct

Customers and users may not, and may not allow any third party to, use the Services to display, store, process, or transmit any material that:

  • Is Unlawful : Violates criminal, privacy, data protection, cybersecurity or other laws.

  • Is Infringing: Infringes, misappropriates, or violates intellectual property rights or other rights of third parties.

  • Is Harmful or Abusive: Includes content that is defamatory, obscene, promotes discrimination, or is otherwise intended to harass, threaten, or incite violence against individuals or groups.

  • Is Deceptive: Deceives or misleads third parties. This includes the generation or dissemination of misinformation and deceptive or misleading “Deepfakes” or other synthetic content that is likely to be perceived as authentic.

  • Is Malicious or Disruptive: Is intended to maliciously discover or exploit vulnerabilities in systems, networks, or applications, to create or distribute malware, ransomware, or other types of malicious code, bypass system protection or security controls through adversarial attacks, “jailbreaking,” or otherwise cause harm or risk to the cybersecurity by jeopardizing the availability, integrity, authenticity or confidentiality of data, systems or services.

  • Compromises critical infrastructure: Facilitates the disruption or destruction of critical infrastructure or enables unauthorized access thereto.

  • Is harmful to human beings: Supports the development of systems designed to injure or kill human beings, that facilitate or promote self-harm or unhealthy behavior, or that cause emotional or psychological harm.

  • Undermines the Protection of Minors: Targets or is primarily directed at minors with harmful, age‑inappropriate, or exploitative content, or otherwise fails to respect a high level of privacy, safety, and security for minors. This includes creating or distributing child sexual abuse material or by promoting or facilitating such abuse, targeting minors with harmful or inappropriate content, and using design choices that are likely to exploit minors’ vulnerabilities or impair their ability to make free and informed decisions.

  • Constitutes Dark Patterns: Uses the Services to design, implement, or operate online interfaces (including prompts, flows, and AI‑generated UX elements) in a way that deceives, manipulates, or otherwise materially distorts or impairs users’ ability to make free and informed decisions, including through dark patterns such as misleading hierarchy of choices, coercive consent flows, unjustified friction for cancelling or opting out, or default settings that unfairly favour more intrusive options. For the avoidance of doubt, this applies irrespective of whether such practices would qualify as prohibited AI practices under the EU AI Act.

  • Undermines democratic processes.

3. Prohibited AI Practices

Customer and useres are furthermore prohibited from using the Services for any practice that is deemed a prohibited AI practice under Article 5 of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689), as amended (the “EU AI Act”), irrespective of whether the EU AI Act Act applies to you or to such use, for any of the prohibited AI uses listed in this clause, or for any other practice prohibited by applicable law.

This prohibition includes the following practices:

  • Deploying manipulative, deceptive or subliminal techniques with the objective or effect to materially distort a person’s or group’s behaviour in a way that undermines their ability to make an informed decision and is likely to cause significant harm.

  • Exploiting the vulnerabilities or protected status of natural persons or groups, including on the basis of age, disability, or socio‑economic situation, with the objective or effect to influence behaviour in a way that is likely to cause significant harm.

  • Applying automated social‑scoring‑type systems that evaluate or classify individuals on the basis of their social behaviour or personal or personality characteristics, where the outcome penalises them in social contexts that are unrelated to the context in which the data was originally generated or collected or where the outcome leads to an unjustified or disproportionate unfavourable treatment.

  • Assessing a person’s risk of committing a criminal offence solely on the basis of profiling or on assessing personality traits or characteristics, except where the conditions apply under which the EU AI Act allows such practice.

  • Creating or expanding biometric facial‑recognition databases by untargeted scraping of facial images from the internet or by extracting facial images from video surveillance footage.

  • Inferring emotions of a natural person in the areas of workplace and education institutions, except where the conditions apply under which the EU AI Act allows such practice.

  • Categorising or classifying individuals on the basis of biometric data to deduce or infern protected characteristics: race, political opinions, religious or philosophical beliefs, trade‑union membership, sex life or sexual orientation, except where except where the conditions apply under which the EU AI Act allows such practice..

  • Implementing real‑time remote biometric identification (including live facial recognition) in publicly accessible spaces for law‑enforcement purposes, except where the conditions apply under which the EU AI Act allows such practice and subject to the associated safeguards .

4. Restriction on High-Risk AI Systems

The Services are not designed to serve as "high-risk AI systems" within the meaning of the AI Act, or to be used as the basis to create such systems. Therefore, users must not, and must not allow any third party to, change the systems made available by Zerve into such a "high-risk AI system", and the following restrictions shall apply:

  • Prohibition of “high risk” use. Unless expressly authorised by Zerve in a separate written agreement, you may not use the Services to develop, place on the market, put into service, deploy, or operate any AI system that is classified as “high‑risk” under the AI Act. This includes the areas listed in Annex III of the EU AI Act (such as biometrics, critical infrastructure, education and vocational training, employment and workers’ management, access to essential private and public services and benefits, law enforcement, migration/asylum/border control management, or the administration of justice and democratic processes). This further includes AI systems intended to be used as a safety component of a product, or the AI system is itself a product, covered by EU harmonization legislation listed in Annex I to the EU AI Act and required to undergo a third party conformity assessment (such as certain machinery, toys, radio equipment, medical devices, airplanes, motor vehicles, etc.). Users and customers are solely responsible for assessing whether the intended or actual use case falls within a high‑risk classification under the EU AI Act.

  • Re-classification as a “provider”. Users acknowledge that modifying the intended purpose of the Services, or making a substantial modification to a system based on the Services, in a manner that causes the resulting system to qualify as a high-risk AI system, may result in the customer being classified as a “provider” of that high-risk AI system. In such event, the customer you represent shall assume sole responsibility for all provider obligations under the EU AI Act.

5. Transparency, Human oversight and awareness of AI limitations

If outputs of AI-generated content is presented directly to individuals, users must ensure that it is disclosed to them that AI was used to generate it. In relation to any AI-generated content users must, where required, obtain the informed consent of affected individuals. Users must comply with any transparency and consent requirements laid down in applicable law.

Users acknowledge that AI models and systems may produce inaccurate results and that an appropriate level of testing and human oversight is required for using data or systems involving the use of our technology.

Autonomous agents operating within the Zerve platform act on Customer instructions and under Customer control; Zerve provides the underlying software but does not direct or control how Customers configure or deploy the Services.

6. Platform and Model Protection

Users must not attempt to circumvent technical guardrails or restrictions established to protect Zerve's platform against use that would not in line with these AUP, underlying contract terms and applicable laws. Users must not instruct AI models connected with the Services to produce harmful outputs (e. g. prompt injection) or to use input or output data to train other AI models not connected with the Services. Where the Services are connected with a third party service, users will abide by the applicable third party terms and policies governing such use.

7. Monitoring and Amendments

Zerve reserves the right, acting reasonably and in accordance with applicable law, to monitor use of the Services to ensure compliance with this AUP.

We view this AUP as a living document, evolving as the technology and associated risks and regulatory frameworks evolve. Accordingly, we may amend this AUP from time to time; any such amendments will be governed by the notice procedures set forth in your Master Services Agreement or Terms of Service.

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